{"id":18384,"date":"2024-09-06T05:53:39","date_gmt":"2024-09-06T03:53:39","guid":{"rendered":"https:\/\/egyptfootballshop.com\/?page_id=18384"},"modified":"2024-09-06T15:53:24","modified_gmt":"2024-09-06T13:53:24","slug":"faq","status":"publish","type":"page","link":"https:\/\/egyptfootballshop.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<h1 class=\"wp-block-heading has-text-align-center has-xx-large-font-size\">FREQUENTLY ASKED QUESTIONS<\/h1>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-3ef3e00 is-style-default\" data-block-id=\"3ef3e00\"><style>.stk-3ef3e00:hover{box-shadow:0px 70px 90px -20px rgba(72,73,121,0.30) !important}:where(.stk-block-accordion.stk--is-open) .stk-3ef3e00{box-shadow:0px 70px 90px -20px rgba(72,73,121,0.30) !important}<\/style>\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-cb54212 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"cb54212\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-cb54212-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-cb54212-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-eb1b984\" data-block-id=\"eb1b984\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-60e92c2\" id=\"expedition-et-livraison\" data-block-id=\"60e92c2\"><style>.stk-60e92c2 .stk-block-heading__text{color:var(--theme-palette-color-1,#A62F26) !important}<\/style><h4 class=\"stk-block-heading__text has-text-color\">SHIPPING AND DELIVERY<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-4f73c54\" data-block-id=\"4f73c54\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-4f73c54\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-4-f-73-c-54-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-4-f-73-c-54-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-fe58821 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"fe58821\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-fe58821-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-fe58821-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-06cea5c\" data-block-id=\"06cea5c\"><style>.stk-06cea5c .stk-block-text__text{color:var(--theme-palette-color-4,#191919) !important}<\/style><p class=\"stk-block-text__text has-text-color\"><strong>How can I benefit from free delivery on Egypt Footballshop?<\/strong><\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-35ae8ad\" data-block-id=\"35ae8ad\"><p class=\"stk-block-text__text\">Delivery is free:<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-73c92a0\" data-block-id=\"73c92a0\"><p class=\"stk-block-text__text\">- in France for orders of \u20ac60 or more.<br>- in Europe for orders of \u20ac150 or more.<br>- in the rest of the world for orders of \u20ac200 or more.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-eead713\" data-block-id=\"eead713\"><style>.stk-eead713 .stk-block-text__text{color:var(--theme-palette-color-4,#191919) !important}<\/style><p class=\"stk-block-text__text has-text-color\"><strong>What delivery options does Egypt Footballshop offer?<\/strong><\/p><\/div>\n\n\n\n<p>All our packages are managed by the standard Colissimo delivery service.<\/p>\n\n\n\n<p>Personal delivery is only available at :<\/p>\n\n\n\n<p>- Bobigny Pablo Picasso - Metro 5<br>\u00b7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<a href=\"https:\/\/goo.gl\/maps\/TTV81RbD8MXDrdWx7\">Bourget station - RER B<\/a><\/p>\n\n\n\n<p><strong><span style=\"color: #000000;\" class=\"stk-highlight\">What are the delivery times on Egypt Footballshop?<\/span><\/strong><\/p>\n\n\n\n<p>Your orders are generally prepared and shipped the same day. Delivery is made within 24 to 48 hours, except weekends.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-81696c5 is-style-default\" data-block-id=\"81696c5\"><style>.stk-81696c5:hover{box-shadow:0px 70px 90px -20px rgba(72,73,121,0.30) !important}:where(.stk-block-accordion.stk--is-open) .stk-81696c5{box-shadow:0px 70px 90px -20px rgba(72,73,121,0.30) !important}<\/style>\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-f05bdf1 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"f05bdf1\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-f05bdf1-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-f05bdf1-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-f7e89b4\" data-block-id=\"f7e89b4\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-4b3c427\" id=\"commandes\" data-block-id=\"4b3c427\"><style>.stk-4b3c427 .stk-block-heading__text{color:var(--theme-palette-color-1,#A62F26) !important}<\/style><h4 class=\"stk-block-heading__text has-text-color\">ORDERS<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-5d3ec3f\" data-block-id=\"5d3ec3f\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-5d3ec3f\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-5-d-3-ec-3-f-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-5-d-3-ec-3-f-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-0aaff70 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"0aaff70\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-0aaff70-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-0aaff70-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-61c1e61\" data-block-id=\"61c1e61\"><style>.stk-61c1e61 .stk-block-text__text{color:var(--theme-palette-color-4,#191919) !important}<\/style><p class=\"stk-block-text__text has-text-color\"><strong>How can I track the status of my Egypt Footballshop order?<\/strong><\/p><\/div>\n\n\n\n<p>You can track your order from&nbsp;<a href=\"https:\/\/egyptfootballshop.com\/mon-compte\/\">My account<\/a>&nbsp;on egyptfootballshop.com.<\/p>\n\n\n\n<p class=\"has-palette-color-4-color has-text-color has-link-color wp-elements-0e5a0d260cbc6061ff972c212ce433f7\"><strong>Can I change or cancel my Egypt Footballshop order?<\/strong><\/p>\n\n\n\n<p>You cannot modify your Egypt Footballshop order, but you can contact us by Whatsapp, on our&nbsp;<a href=\"https:\/\/www.instagram.com\/egyptfootballshop\/\">Instagram<\/a>&nbsp;or Facebook Messenger.<\/p>\n\n\n\n<p class=\"has-palette-color-4-color has-text-color has-link-color wp-elements-fb49691255131d45971c902bf7c11fa6\"><strong>Egypt Footballshop offers discounts?<\/strong><\/p>\n\n\n\n<p>Yes, during national sales periods, flash sales and through promotional codes communicated via newsletters and on our&nbsp;<a href=\"https:\/\/www.instagram.com\/egyptfootballshop\/\">Instagram<\/a>&nbsp;.<\/p>\n\n\n\n<p class=\"has-palette-color-4-color has-text-color has-link-color wp-elements-a717da2f637365511c6a3d1dfd74f688\"><strong>What payment methods can I use on Egypt Footballshop?<\/strong><\/p>\n\n\n\n<p>You can pay with :<\/p>\n\n\n\n<p>- the Paypal platform,<br>- secure bank cards with Stripe,<br>- in cash, provided it is delivered by hand.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-a4b49ba is-style-default\" data-block-id=\"a4b49ba\"><style>.stk-a4b49ba:hover{box-shadow:0px 70px 90px -20px rgba(72,73,121,0.30) !important}:where(.stk-block-accordion.stk--is-open) .stk-a4b49ba{box-shadow:0px 70px 90px -20px rgba(72,73,121,0.30) !important}<\/style>\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-328c079 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"328c079\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-328c079-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-328c079-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-49b5c34\" data-block-id=\"49b5c34\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-c3d718e\" id=\"retours\" data-block-id=\"c3d718e\"><style>.stk-c3d718e .stk-block-heading__text{color:var(--theme-palette-color-1,#A62F26) !important}<\/style><h4 class=\"stk-block-heading__text has-text-color\">Returns<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-8616045\" data-block-id=\"8616045\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-8616045\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-8616045-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-8616045-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-85c4027 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"85c4027\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-85c4027-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-85c4027-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-7382866\" data-block-id=\"7382866\"><p class=\"stk-block-text__text\"><strong><span style=\"color: #000000;\" class=\"stk-highlight\">What is Egypt Footballshop's returns policy?<\/span><\/strong><\/p><\/div>\n\n\n\n<p>You have 14 days to return your product to us, provided it still has its original packaging. <br>Personalized products are neither returned nor exchanged. <br>Return costs are your responsibility.<\/p>\n\n\n\n<p><span style=\"color: #000000;\" class=\"stk-highlight\"><strong>How is the reimbursement going?<\/strong><\/span><\/p>\n\n\n\n<p>As soon as we receive your item, we will issue a refund using the original method of payment. Once the refund has been processed, we will inform you by e-mail.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-929234a is-style-default\" data-block-id=\"929234a\"><style>.stk-929234a:hover{box-shadow:0px 70px 90px -20px rgba(72,73,121,0.30) !important}<\/style>\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-95d3eef stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"95d3eef\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-95d3eef-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-95d3eef-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-700e904\" data-block-id=\"700e904\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-9640262\" id=\"informations-produits\" data-block-id=\"9640262\"><style>.stk-9640262 .stk-block-heading__text{color:var(--theme-palette-color-1,#A62F26) !important}<\/style><h4 class=\"stk-block-heading__text has-text-color\">PRODUCT INFORMATION<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-3292269\" data-block-id=\"3292269\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-3292269\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-3292269-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-3292269-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-10550a4 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"10550a4\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-10550a4-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-10550a4-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-2dd4451\" data-block-id=\"2dd4451\"><p class=\"stk-block-text__text\"><strong><span style=\"color: #000000;\" class=\"stk-highlight\">Are Egypt Footballshop products original?<\/span><\/strong><\/p><\/div>\n\n\n\n<p>We guarantee the authenticity of partner items which are 100% original.<br>Our collection&nbsp;<strong><a href=\"https:\/\/egyptfootballshop.com\/categorie-produit\/by-efs\/\">BY EFS<\/a><\/strong>&nbsp;is an original Egypt Footballshop creation.<\/p>\n\n\n\n<p><strong><span style=\"color: #000000;\" class=\"stk-highlight\">Why are prices at Egypt Footballshop lower?<\/span><\/strong><\/p>\n\n\n\n<p>As an online reseller, we have to stay competitive.<br>Creating a merchant website is much cheaper than renting one. A saving that makes it easier to reduce fixed costs and therefore selling prices.<\/p>\n\n\n\n<p><span style=\"color: #000000;\" class=\"stk-highlight\"><strong>My product has a defect, what should I do?<\/strong><\/span><\/p>\n\n\n\n<p>This can happen occasionally.<br>- if the defect is proven, we will pay for the return\/exchange,<br>- if the defect is the result of misuse, the costs will be borne by you.<\/p>\n<\/div><\/div><\/div>\n<\/details>","protected":false},"excerpt":{"rendered":"<p>FOIRE AUX QUESTIONS EXP\u00c9DITION ET LIVRAISON Comment b\u00e9n\u00e9ficier de la livraison gratuite sur Egypt Footballshop ? La livraison est gratuite&nbsp;: \u00b7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;en France pour toute commande sup\u00e9rieure ou \u00e9gale \u00e0 60\u20ac.\u00b7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;en Europe pour toute commande sup\u00e9rieure ou \u00e9gale \u00e0 150\u20ac.\u00b7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;dans le reste du monde pour toute commande sup\u00e9rieure ou \u00e9gale \u00e0 200\u20ac. Quelles options de livraisons [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-18384","page","type-page","status-publish","hentry"],"blocksy_meta":{"has_hero_section":"disabled","styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":6}},"_links":{"self":[{"href":"https:\/\/egyptfootballshop.com\/en\/wp-json\/wp\/v2\/pages\/18384","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/egyptfootballshop.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/egyptfootballshop.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/egyptfootballshop.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/egyptfootballshop.com\/en\/wp-json\/wp\/v2\/comments?post=18384"}],"version-history":[{"count":0,"href":"https:\/\/egyptfootballshop.com\/en\/wp-json\/wp\/v2\/pages\/18384\/revisions"}],"wp:attachment":[{"href":"https:\/\/egyptfootballshop.com\/en\/wp-json\/wp\/v2\/media?parent=18384"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}