FREQUENTLY ASKED QUESTIONS
How can I benefit from free delivery on Egypt Footballshop?
Delivery is free:
- in France for orders of €60 or more.
- in Europe for orders of €150 or more.
- in the rest of the world for orders of €200 or more.
What delivery options does Egypt Footballshop offer?
All our packages are managed by the standard Colissimo delivery service.
Personal delivery is only available at :
- Bobigny Pablo Picasso - Metro 5
· Bourget station - RER B
What are the delivery times on Egypt Footballshop?
Your orders are generally prepared and shipped the same day. Delivery is made within 24 to 48 hours, except weekends.
How can I track the status of my Egypt Footballshop order?
You can track your order from My account on egyptfootballshop.com.
Can I change or cancel my Egypt Footballshop order?
You cannot modify your Egypt Footballshop order, but you can contact us by Whatsapp, on our Instagram or Facebook Messenger.
Egypt Footballshop offers discounts?
Yes, during national sales periods, flash sales and through promotional codes communicated via newsletters and on our Instagram .
What payment methods can I use on Egypt Footballshop?
You can pay with :
- the Paypal platform,
- secure bank cards with Stripe,
- in cash, provided it is delivered by hand.
What is Egypt Footballshop's returns policy?
You have 14 days to return your product to us, provided it still has its original packaging.
Personalized products are neither returned nor exchanged.
Return costs are your responsibility.
How is the reimbursement going?
As soon as we receive your item, we will issue a refund using the original method of payment. Once the refund has been processed, we will inform you by e-mail.
Are Egypt Footballshop products original?
We guarantee the authenticity of partner items which are 100% original.
Our collection BY EFS is an original Egypt Footballshop creation.
Why are prices at Egypt Footballshop lower?
As an online reseller, we have to stay competitive.
Creating a merchant website is much cheaper than renting one. A saving that makes it easier to reduce fixed costs and therefore selling prices.
My product has a defect, what should I do?
This can happen occasionally.
- if the defect is proven, we will pay for the return/exchange,
- if the defect is the result of misuse, the costs will be borne by you.